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Privacy Policy

We care about it!

 

Date: September 15, 2023

1. Contact

Who is in charge of processing the data collected on our websites?

Farmer Connect SA ("FCSA" or "we")
Boulevard James-Fazy 8
CH-1201 Geneva
Switzerland

If you have any questions about FCSA’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: support@farmerconnect.com

Representative in the Union

We have a data protection representative in the EU & UK as a point of contact for supervisory authorities and data subjects in accordance with Art. 27 GDPR:

EU

Rickert Rechtsanwaltsgesellschaft mbH
- Farmer Connect SA -
Colmantstraße 15
53115 Bonn
Germany
art-27-rep-farmerconnect@rickert.law 

UK

Rickert Services Ltd UK
- Farmer Connect SA -
PO Box 1487
Peterborough
PE1 9XX
United Kingdom
art-27-rep-farmerconnect@rickert-services.uk 

General Disclaimer

The transmission of information via the internet is not completely secure. We will do our best to protect your information, but any transmission happens at your own risk. From the moment we receive your information, we use strict procedures & security features to prevent unauthorized access, outlined below.

 

2. Your interactions with FCSA

This section will describe how we process personal data when you are interacting with FCSA through either email, our company website www.farmerconnect.com or other channels of communication (e.g., chatbots or chat messengers).

2.1. What personal data do we collect?

Personal data we collect can include the following:

  • Name
  • Date of birth
  • Address
  • Phone number
  • Email address
  • IP address

2.2. How do we collect your data?

We collect your personal data:

  • When you interact with our website, its forms or booking tool, request marketing material or sign up to receive our newsletter.
  • When you visit our website and cookies are placed on your computer. Please see Section 6 for further information on our use of cookies.
  • When you email, call us, or write to us or provide us with information in any other way, including by interacting with us via social media such as Facebook, Instagram, LinkedIn, and Twitter.

We will do our best to ensure that the personal data we process about you is correct. If there are any relevant changes regarding your personal data, you may use our contact information above to notify us of any changes.

2.3. How will we use your data?

We will use your personal data:

  • To process and respond to requests, enquiries and complaints received from you, in accordance with our legitimate interest to provide our customers with a responsive service.
  • To provide services and products requested and/or purchased by you and to communicate with you about such services and/or products. We do this as necessary to carry out a contract with you and in accordance with our legitimate interest to operate our business.
  • To maintain our records and for audit purposes, in accordance with our legitimate interest to do so and/or when required by legislation.
  • To prevent or detect fraud and to establish, exercise or in defense of legal claims, in accordance with our legitimate interest to do so.
  • Where legally required or where it is in our legitimate interests to do so, to comply with requests from law enforcement and regulatory authorities.

2.4. Social Media Plugins

We have integrated social media plugins of various social networks on our website. These social media plugins may be for e.g., sharing content of the websites on social networks. You can recognize the social media plugins by the logos of the respective social networks.

To ensure data protection on our websites, we only use these plugins together with the so-called “Shariff” solution. This application prevents the plugins integrated on the websites from transmitting data to the respective provider the first time you enter the sites.

 

3. Interaction with our Products & Services

3.1. ThankMyFarmer TM

ThankMyFarmer™ (“TMF”) is operated by FCSA and is accessible through https://www.thankmyfarmer.com.

3.1.1. What personal data do we collect?

We collect the following personal data:

  • Email address
  • IP address

3.1.2. How do we collect your data?

In addition to the actions described above in the general section (Section 2.2), we also collect personal data:

  • When you subscribe to projects

3.1.3. How will we use your data?

In addition to the use described above in the general section (Section 2.3), we will use your personal data as follows:

Basic Functionality:

  • To send you project updates or receipts via email

Informing our Partners:

  • TMF wants to allow consumers to participate in their supply chains. One of the ways we do this is by informing brands and project implementers of how users interact with their content (without sharing your personal data). When you click on, share, vote on, and support our pages and projects, you’re telling us what’s important to you, and what we should do more of.

3.2. ConnectHub

ConnectHub ("HUB") is operated by FCSA and accessible through https://hub.farmerconnect.com.

3.2.1. What data do we collect?

We collect the following personal data:

  • Name
  • Email address
  • User IDs
  • IP address

3.2.2. How do we collect your data?

In addition to the actions described above in the general section (Section 2.2), we also collect personal data:

  • When you sign in and use our app
  • When you register new users to your organization

3.2.3. How will we use your data?

In addition to the use described above in the general section (Section 2.3), we will use your personal data as follows:

  • To log you in to our solutions

Important note regarding personal data & blockchain technologies:

It is against the FCSA Terms of Service for Clients to submit any personal data to the blockchain.

3.3. FarmerID

FarmerID (accessible through https://www.farmerid.com) is a service offered by FCSA for third parties to interact with their producers.

3.3.1. What data do we collect?

We collect the following personal data:

  • Phone number 
  • User IDs
  • IP address

3.3.2. How do we collect your data?

In addition to the actions described above in the general section (Section 2.2), we also collect personal data:

  • When you sign in and use our app

3.3.3. How will we use your data?

In addition to the use described above in the general section (Section 2.3), we will use your personal data as follows:

  • To log you in to our solutions
If any of your other personal data is processed within FarmerID, this occurs on behalf and under the control of a third-party (data controller). To exercise your data protection rights, please contact the data controller directly.

3.4. FieldConnect

FieldConnect (available in the Google Play Store) is a service offered by FCSA for third parties to interact with their producers.

3.4.1. What data do we collect?

We collect the following personal data:

  • Name
  • Email address
  • User IDs
  • Crash logs
  • Diagnostics

3.4.2. How do we collect your data?

In addition to the actions described above in the general section (Section 2.2), we also collect personal data:

  • When you sign in and use our app

3.4.3. How will we use your data?

In addition to the use described above in the general section (Section 2.3), we will use your personal data as follows:

  • To log you in to our solutions

 

4. Marketing

You will not receive any marketing communications from FCSA unless you give your consent. If you have agreed to receive marketing communications, you may always opt out later by contacting support@farmerconnect.com or using the unsubscribe link in the email.

 

5. Data Protection Rights

What are your data protection rights?

FCSA would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request FCSA for copies of your personal data.
  • The right to rectification: You have the right to request that FCSA correct any information you believe is inaccurate. You also have the right to request FCSA to complete the information you believe is incomplete.
  • The right to erasure: You have the right to request that FCSA erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that FCSA restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to FCSA’s processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that FCSA transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right related to automated decision-making including profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal (or similarly significant) effects to you, under certain conditions.
  • The right to withdraw consent: If you have given your consent to anything FCSA does with your personal data, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via the means listed in Section 1.

  • The right to lodge a complaint: If you have a concern in relation to how we use your data, please let us know, and we will reply to your queries and if necessary, take steps to ensure our practices are consistent with our obligations. If you are still not satisfied with the way we use your data, you have the right to lodge a complaint with the relevant national data protection authority.

 

6. Cookies Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

6.1. How do we use cookies?

FCSA uses necessary cookies to make its websites work. We would also like to set cookies that help us to improve your experience on our websites.

6.2. What types of cookies do we use?

Essential cookies

Essential cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Functional cookies

These cookies are used to provide services to you or to remember certain settings (e.g., like your language preferences on our website) to improve your visit.

Analytics cookies

We would like to set cookies (such as from Google Analytics or Microsoft Clarity) to help us improve our website by collecting and reporting information on how you use it. These cookies collect information in a way that does not directly identify anyone.

Marketing cookies

We collect data that helps us understand how people find and use our web pages. We may use this kind of navigational information alone or combined with your personal info to give you tailored information about our services or other things we think you might be interested in.

6.3. How to manage cookies

We will ask you for your choice regarding cookies when you first visit our website or products. Once your consent has been obtained, you may choose to withdraw that consent at any time through the respective settings.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

It is possible to set your browser to block all cookies. As a result, our website may not function correctly.

 

7. Transfer of Personal Data to Third Countries

In some cases, we transfer personal data outside of Switzerland and/or the EU/EEA. We generally only transfer data to countries with legislation that ensures an adequate level of data protection.

Transfers to other countries are based on appropriate safeguards, such as approved standard contractual clauses.

 

8. Retention of Personal Data

FCSA primarily stores data on Microsoft Azure (EU & US regions), as well as on other third-party service providers.

For a detailed overview of the Microsoft Azure Privacy Policy, please consult https://privacy.microsoft.com/en-us/privacystatement.

We will keep your personal data for as long as we need to for legitimate legal or business reasons, including to comply with any regulatory obligations. We will delete your personal data, when it is no longer required in relation to the purpose for our collection, processing, and storage of your personal data. We will store personal data that we are obliged to keep in accordance with the law.

If you would like more detailed information about the retention of our data, please contact us by using the information in Section 1.

 

9. Children's Privacy

We do not offer any products and/or services for children and this website is not intended or designed to collect personal data about children under the age of 13.

 

10. Privacy Policies of other Websites

FCSA websites and web services contain links to other websites. Our Privacy Policy applies only to our websites and web services; should you click on a link to another website, the Privacy Policy of the corresponding website applies.

 

11. Changes to our Privacy Policy

FCSA keeps its Privacy Policy under regular review and places any updates on this web page. Please refer to the date at the beginning of this document for the last update.